Welcome,
, to the PVZ Traun

A primary care center, or PVZ for short, is a modern medical facility that addresses a wide range of health concerns. At the PVZ Traun, family doctors, pediatricians, nurses, medical assistants and various other healthcare professionals. This allows us to address many questions directly—whether medical, therapeutic, or organizational. 

At the PVZ Traun you’ll benefit from a larger team of expertsn-Tteam, coordinated workflows, and expanded care options. If needed, professionals from various disciplines can consult with one another and work together on your care. This often makes treatment simpler, more comprehensive, and better coordinated than in a traditional solo practice. 

Our team consists of general practitioners, pediatricians, licensed nurses, medical assistants, and professionals in therapeutic and counseling fields such as physical therapy, occupational therapy, speech therapy, dietetics, psychology, and social work. Depending on your needs, this allows us to provide you with the best possible care right here at our facility.

Yes. Please make an appointment before your visit always make an appointment —by phone or online, if online booking is available for your specific need. By scheduling an appointment, we can better plan for your visit, reduce wait times, and address urgent matters more effectively. 

You can schedule appointments by phone or, for certain doctor’s appointments, online through our website. Please note: Urgent appointments booked online are assigned to the next available doctor; you may not always be able to choose your doctor. Booking appointments online has the advantage of allowing you to avoid waiting on the phone and to schedule appointments even outside our business hours.

The phone lines are very busy, especially in the early morning and particularly on Mondays. If your matter is not urgent, you’ll often have better luck reaching us later in the morning or in the early afternoon. For prescription inquiries, please contact us via email at rezept@pvz-traun.at.

Please try again later. If your matter is not urgent, please use the online booking system to find available appointments or send prescription requests by email. This will help keep the phone lines free for urgent matters.

Please always make an appointment before your visit. This allows us to plan your visit more effectively, keep wait times as short as possible, and address urgent issues more efficiently. If you have urgent symptoms, please call us as early in the day as possible or, if available, use the online booking system for urgent appointments.

Please cancel appointments as early as possible if you are unable to attend. This allows us to offer the appointment to other patients and reduce wait times for everyone.

"Acute" means that you need medical help on the same day—for example, in the case of sudden symptoms, pain, a fever, or a significant deterioration in your health. An acute condition is not automatically an emergency—it is important that we are able to properly assess your situation.

Please call us as early in the day as possible or, if available, use the online booking system for urgent appointments. We strive to provide same-day care for urgent conditions. However, when patient volume is very high, it may not be possible to address every case immediately at the PVZ Traun.

An emergency is a situation in which life-saving or immediate medical assistance is needed, such as in cases of shortness of breath, chest pain, loss of consciousness, serious injuries, or severe bleeding. In such cases, please call emergency services immediately at 144. For medical assessment and advice, you can reach the health advice line at 1450.

Life-threatening emergencies do not belong at the PVZ. In case of shortness of breath, chest pain, loss of consciousness, severe injuries, or heavy bleeding, please call emergency services immediately at 144. If you are unsure which facility to go to, the health advice line at 1450 or the “Where Should I Go?” initiative can help.

You can request prescriptions for long-term medications, preferably by email, at rezept@pvz-traun.at. Please include your full name, date of birth, the medication you need, and—if possible—the dosage. Processing usually takes two to three business days.

Ordering prescriptions by email helps us reduce the volume of calls. This allows patients with acute or urgent concerns to get through more quickly. In addition, prescription requests can be processed more accurately and securely when submitted in writing.

If you are unable to use email, you can also come to the registration desk in person. Please allow for a wait time and keep in mind that prescription requests cannot always be processed immediately.

You can only request long-term medications via email if they have already been prescribed to you by a doctor. New medications, authorizations, unclear symptoms, or medical questions must be reviewed by a doctor and may therefore require an appointment or follow-up.

Referrals and prescriptions must be medically justified. Please schedule an appointment for this purpose or discuss your concerns during an existing appointment. In some cases, a medical examination or a review of test results is required beforehand.

A sick leave report can only be issued following a medical evaluation. Therefore, please contact us as soon as possible if you are sick and need a sick leave report. Retroactive sick leave reports are only possible under certain circumstances and must be reviewed by a doctor.

In general, you can specify your preferred doctor. At the same time, our team works closely together. Especially for urgent appointments, you may be seen by the doctor who is next available.

If your preferred doctor is unavailable, another member of our medical team will take over. Shared documentation and professional collaboration within the PVZ ensure that important information relevant to your care is taken into account.

Please log in with your eCard first. We will then record your symptoms or concerns. Depending on the type of appointment, this will be followed by a medical examination, nursing care, or further organizational arrangements.

Please bring your eCard, any existing test results, recent doctor’s notes, and—if possible—a complete list of medications. For children, please also bring your maternal-child health record, immunization record, and any relevant prior medical records. This will allow us to assess your situation more quickly and effectively.

Test results are reviewed by a physician. If a result is abnormal or urgent, we will contact you. A separate appointment may be necessary for a detailed discussion of the results or to address any questions you may have.

For children, please bring the eCard, the mother-child health record, the immunization record, and any existing medical reports. If your child has acute symptoms, please come in as early in the day as possible so that we can better assess what care is needed.

In addition to primary care and pediatric care, the PVZ Traun offers a variety of therapeutic and counseling services. These include, among others, physical therapy, occupational therapy, speech therapy, dietetics, psychology, social work, and select group programs. We’ll be happy to help you determine which services are right for you as part of your care.

Admission depends on our current capacity and our obligation to provide care for the residents of Traun. If you have recently moved to Traun or do not currently have a primary care physician, please contact us by phone. We will then determine whether admission is possible.

We want to ensure that people from Traun—in particular those who do not currently have a primary care physician—have access to primary care. If you are already under the care of a primary care physician or live outside our service area, we may therefore be unable to accept you as a patient. We appreciate your understanding.

To receive ongoing care at the PVZ Traun, you must be registered as a patient. This depends on our current capacity and our mandate to provide care to the residents of Traun. In cases of acute symptoms, we determine on a case-by-case basis what care is possible and appropriate.

With a valid eCard, there are generally no additional costs for standard health insurance benefits. If any special services, services that must be paid for privately, or forms are required, we will inform you in advance.

Outside of our hours of operation, depending on your needs, you can contact the on-call medical service at 141, the telephone health advice line at 1450, or, in case of an emergency, emergency medical services at 144. If you have life-threatening symptoms, please do not wait—call 144 immediately.

You can also contact us if you are experiencing psychological or social stress. At the PVZ Traun, various health professionals work together, including psychologists and social workers. Together, we’ll determine what kind of support is appropriate or where we can refer you.

House calls are only possible in exceptional cases where there is a medical justification, such as when patients are unable to come to the office for health reasons. Whether a house call is possible and necessary is determined by a doctor on a case-by-case basis.

The PVZ Traun is easily accessible at Am Nordsaum 144—both by car and by public transportation. Free parking is available for patients, and the PVZ is also well connected to public transportation.

The office is accessible and designed so that people with limited mobility can visit us as easily as possible.

Not every health concern requires the same point of contact. The “Wo bin ich richtig?” initiative helps patients quickly determine whether the PVZ Traun, the 1450 health advice hotline, the 141 family doctor on-call service, a specialist’s office, a hospital outpatient clinic, or—in an emergency—the 144 ambulance service is the right place to turn. For more information, visit:https://www.wobinichrichtig.at